Whirlpool Refrigerator Freezing Food on the Upper Shelves in Ballantyne

A homeowner from the Ballantyne area of Charlotte, NC 28277 recently contacted Prime Appliance Repair because food was freezing on the top shelves of their Whirlpool refrigerator. The homeowner expected the food to stay cool and fresh rather than to freeze since it was in the fresh food compartment.

Inspecting the Air Damper

As always, our visit to the client’s house started with an inspection. We found that the air damper was faulty. Its flap was stuck in the open position.

The damper is meant to regulate the flow of cold air from the freezer into the fresh food compartment by opening and closing at the appropriate times. Since this one didn’t close, it allowed too much cold air to enter the food compartment. The result was a fridge compartment that was colder than it should be, hence the freezing problem.

The technician did well to identify the problem with the damper rather than assuming that a temperature-setting adjustment would fix it.

Replacing the Complete Damper Assembly

The technician replaced the complete damper assembly, not just the flap. The replacement assembly included two thermistors. The issue was resolved in a single visit.

The close-up repair photograph shows the faulty assembly, which we removed. The replacement was already installed when that photograph was taken. We took photos of the refrigerator with its doors closed and open after the repair.

Checking Operation and Following Up

After installation, we watched the damper opening and closing as it should, confirming that the replacement could move between both positions.

The homeowner later confirmed that food was no longer freezing in the refrigerator. That follow-up confirmed the result beyond the initial damper movement check.

Refrigerator Repair in Ballantyne

A mechanically failed damper was behind the upper-shelf freezing problem experienced in this Whirlpool refrigerator. Replacing the assembly fixed the problem. The homeowner's follow-up confirmed the original complaint resolution.

Contact Prime Appliance Repair for refrigerator repairs in Ballantyne and Charlotte. Call us at (704) 430-6869 to schedule service.